Welcome to HURLEY WEAR LTD. These Terms of Service establish the conditions that apply when you access or use our website, browse our products, or place an order through our online store.
Please read these Terms carefully before using our website or purchasing from us. By accessing the website or submitting an order, you acknowledge that you have read and understood these Terms.
HURLEY WEAR LTD operates an online retail store offering women’s clothing and related fashion products.
2. Using Our Website
You may use our website for lawful personal shopping and browsing purposes.
When using the website, you agree not to:
Use the website for unlawful or fraudulent purposes;
Attempt to interfere with the operation or security of the website;
Access restricted areas without authorization;
Introduce malicious software or harmful code;
Copy or misuse website content for commercial purposes without permission;
Provide false or misleading information when placing an order;
Use another person’s payment or personal information without authorization.
We may restrict or suspend access where we reasonably believe that the website is being misused.
3. Product Information
We make reasonable efforts to present our products accurately.
Product pages may include information such as:
Product name;
Description;
Images;
Available sizes;
Available colours or variations;
Price;
Product features;
Availability information.
Colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or other technical factors.
While we aim to keep product information current, occasional errors, omissions, or availability changes may occur.
If you have a question about a product before purchasing, please contact us.
4. Product Availability
Products displayed on our website are subject to availability.
Adding an item to your shopping cart does not necessarily reserve that product for you.
If an item becomes unavailable after an order has been submitted, we will contact you where appropriate and may provide a suitable resolution, including cancellation and refund where applicable.
5. Prices and Pricing Information
Product prices are displayed on the website at the time of purchase.
We take reasonable care to ensure pricing information is accurate. However, an obvious pricing or listing error may occasionally occur.
Where permitted by law, if an obvious error results in a materially incorrect price, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.
Any applicable delivery charges will be displayed or communicated during the purchasing process.
6. Placing an Order
When placing an order, you are responsible for providing accurate and complete information, including:
Your name;
Delivery address;
Email address;
Telephone number where requested;
Payment information;
Any other information required to complete the transaction.
Before submitting your order, please review the products, quantities, sizes, delivery information, and total amount carefully.
Once an order is submitted, you may receive an order confirmation by email.
An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted for fulfilment.
7. Order Acceptance
We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including circumstances such as:
A product becoming unavailable;
An apparent pricing or listing error;
Incorrect or incomplete order information;
Suspected fraudulent or unauthorized activity;
Payment authorization failure;
Delivery restrictions;
Technical or operational errors.
If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.
8. Payment
Payment must be successfully authorized before an order can be processed.
Available payment methods will be presented during checkout.
You confirm that you are authorized to use the payment method submitted with your order.
Payment information may be processed through third-party payment service providers. We do not require customers to send complete card details to us through email or other customer-service channels.
If a payment is declined, reversed, or otherwise cannot be completed, we may be unable to fulfil the associated order until valid payment has been received.
9. Delivery
We aim to dispatch accepted orders within the timeframe communicated on the website or during checkout.
Delivery times may vary depending on:
Destination;
Shipping method;
Carrier operations;
Public holidays;
Weather or transportation disruption;
Customs procedures for international shipments;
Other circumstances outside our reasonable control.
Delivery estimates are not intended to override any mandatory consumer rights that apply to your purchase.
For further information, please refer to our Shipping Policy.
10. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect address is supplied and the order has already been dispatched, please contact us as soon as possible.
Where an order cannot be delivered because of incorrect information supplied by the customer, additional delivery arrangements may be required.
11. International Orders
Where international delivery is offered, orders may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country.
Customers are responsible for complying with applicable local requirements unless otherwise stated.
Delivery times for international orders may also be affected by customs clearance or local carrier procedures.
12. Cancelling an Order
If you wish to cancel an order, contact us as soon as possible at:
If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate a cancellation request.
Where applicable, statutory cancellation rights for distance purchases remain unaffected by this section.
For further details, please review our Returns & Exchanges Policy.
13. Returns and Exchanges
We want customers to have a clear process for returning eligible purchases.
Where a return or exchange is permitted, customers should contact us before sending products back so that the appropriate return instructions can be provided.
Returned items may need to meet applicable conditions relating to their condition, use, tags, packaging, hygiene, or other product-specific requirements.
These requirements do not affect any legal rights that cannot lawfully be excluded.
14. Refunds
Where a refund is approved, we will process it in accordance with our Returns & Exchanges Policy and applicable law.
Refunds will normally be made using the original payment method where practicable.
Once a refund has been processed by us, the time required for the funds to appear in your account may depend on your bank or payment provider.
Where the law requires a refund, nothing in these Terms is intended to restrict that right.
15. Faulty, Damaged, or Incorrect Products
If you receive an item that is faulty, damaged, or materially different from what you ordered, please contact us promptly.
We may request information such as:
Order number;
Product details;
Description of the issue;
Photographs of the product or packaging where relevant.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
16. Consumer Rights
Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be excluded.
For eligible online purchases, UK consumer protection legislation may provide rights concerning product quality, conformity with the contract, cancellation, refunds, and remedies.
Where statutory rights apply, they will continue to apply regardless of any additional terms contained in these Terms.
17. Website Content and Intellectual Property
Unless otherwise stated, the content available through the website, including text, photographs, graphics, logos, designs, layouts, and other materials, is owned by or licensed to HURLEY WEAR LTD or is used with appropriate permission.
You may access and use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate authorization.
18. Third-Party Services
Certain website functions may rely on third-party providers, including payment processing, delivery services, website hosting, analytics, security, or other technical services.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent operation of third-party platforms, although we will take reasonable steps to address issues relating to our own services where appropriate.
19. Website Availability
We aim to keep the website available and functional, but continuous or uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of:
Maintenance;
Software updates;
Technical problems;
Security measures;
Hosting or network issues;
Circumstances outside our reasonable control.
Temporary unavailability does not affect consumer rights relating to completed purchases.
20. Limitation of Responsibility
To the extent permitted by law, HURLEY WEAR LTD will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.
21. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include serious transportation disruption, natural events, severe weather, infrastructure failures, governmental restrictions, industrial disputes, widespread technical outages, or other exceptional events.
Where such circumstances affect an order, we will take reasonable steps to communicate relevant information and minimize disruption where possible.
22. Promotions and Discounts
Promotional offers may be subject to additional terms.
Where a promotion has specific conditions, such as a minimum purchase amount, eligible products, expiry date, or usage limit, those conditions will apply to the relevant promotion.
Unless expressly stated otherwise, promotional offers cannot be assumed to apply retrospectively to orders already placed.
We reserve the right to correct obvious promotional errors and to withdraw or amend promotions where permitted by law.
23. Personal Information
Personal information collected through the website is handled in accordance with our Privacy Policy.
Information may be used where necessary to process orders, arrange delivery, provide customer support, process payments, prevent fraud, maintain website security, and comply with legal obligations.
Please review our Privacy Policy for further information about how personal information is handled.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services, business operations, or legal requirements.
The current version will be made available on our website.
Changes will not affect rights that have already arisen under an order or applicable law.
25. Governing Law
These Terms are intended to operate in accordance with the laws applicable to the business and the customer’s purchase.
Where mandatory consumer protection laws provide you with rights in your country of residence, those rights will continue to apply where required.
Nothing in these Terms is intended to deprive consumers of mandatory legal protections.
26. Contact Information
If you have questions about these Terms, an order, payment, delivery, returns, or any other matter concerning our online store, please contact us.
