At HURLEY WEAR LTD, we want every part of your shopping experience to be straightforward and convenient.
Whether you have a question about a product, need assistance with an order, want to check delivery information, or require help with a return or exchange, our customer support team is available to assist.
Customer Support
For questions or assistance, please contact us using the information below.
When contacting us about an existing order, please include your order number whenever possible. This allows us to identify your order and provide more relevant assistance.
What Can We Help With?
Our customer support team can assist with a range of enquiries, including:
Product and availability questions
Size and fit information
Order status
Order changes or cancellation requests
Payment-related questions
Shipping and delivery enquiries
Tracking information
Damaged or incorrect items
Returns and exchanges
Refund enquiries
Website-related questions
General customer service enquiries
Order Support
If your enquiry concerns an order you have already placed, please include:
Your order number
The name used when placing the order
The email address associated with the order
The product concerned
A brief description of your enquiry
For damaged, faulty, or incorrect items, photographs may also be requested to help us review the matter.
Please do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials by email.
Returns & Exchanges
If you need assistance with a return or exchange, please contact us before sending an item back where our Returns & Exchanges Policy requires prior contact.
Our team can provide guidance on the applicable process and help determine the appropriate next step.
For full information about eligibility, refunds, exchanges, and applicable consumer rights, please refer to our Returns & Exchanges Policy.
Shipping Enquiries
If you have questions about the delivery of an order, please provide your order number when contacting us.
Depending on the circumstances, we may be able to assist with:
Order processing information
Dispatch status
Tracking information
Delivery delays
Incorrect delivery details
Missing parcels
Damaged packages
Delivery times may vary depending on the delivery method, destination, carrier operations, and circumstances outside our reasonable control.
Product & Size Questions
Before placing an order, you are welcome to contact us if you need additional information about a product.
For sizing questions, please provide the product name and, where possible, your relevant measurements.
You can also review our Size Guide for general womenswear measurements and fitting information.
Business Information
HURLEY WEAR LTD
Business Address: 76 FAGGS ROAD FELTHAM, MIDDLESEX UNITED KINGDOM TW14 0LH
If you have questions about a product, size, delivery option, payment method, or return process, we encourage you to contact us before placing your order whenever clarification is needed.
Providing clear information before purchase helps customers make informed decisions and can help prevent avoidable order issues.
Contact After Ordering
If you have already placed an order and need assistance, please contact us as soon as reasonably possible.
For requests involving changes or cancellation, contacting us promptly is particularly important because an order may enter processing or dispatch shortly after purchase.
Customer Information
To help protect your account and order information, we may need to verify certain details before discussing specific order information.
Please only provide information necessary for us to identify and assist with your enquiry.
We will not ask you to provide your full payment card number or payment security code through ordinary customer support communications.
Other Helpful Pages
You may also find the following pages useful:
FAQs — Answers to common shopping questions
Help Center — Detailed assistance for orders and website use
Size Guide — Women’s clothing measurements and fitting guidance
Shipping Policy — Delivery information and procedures
Returns & Exchanges — Return, exchange, and refund information
Payment Policy — Payment and transaction information
Privacy Policy — Information about personal data
Terms of Service — Terms governing use of our website
Need Assistance?
If you cannot find the information you need on our website, please contact us directly.
