Here you can find quick answers to common questions about shopping, orders, payments, delivery, sizing, returns, and customer support.
If you cannot find the information you need, please contact our support team.
Ordering
How do I place an order?
Choose the product you would like to purchase, select the available size and quantity, and add it to your shopping bag.
When you are ready, proceed to checkout, enter your delivery information, review your order details, and complete the available payment process.
Will I receive an order confirmation?
Yes. After your order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive it, please check your spam or junk folder before contacting us.
Can I change my order after placing it?
Please contact us as soon as possible if you need to make a change.
We will do our best to assist before the order has entered processing or been dispatched. Once an order has been dispatched, changes may no longer be possible.
Can I cancel my order?
If your order has not yet been dispatched, you may contact us to request cancellation.
Where an order has already been dispatched, cancellation may need to be handled through the applicable returns process and your statutory rights.
Payment
What payment methods do you accept?
Available payment methods are displayed at checkout.
Payment options may vary depending on your location, device, order, and the payment services available at the time of purchase.
Why was my payment declined?
A payment may be declined because of incorrect card details, insufficient funds, bank restrictions, security checks, or other reasons determined by your bank or payment provider.
Please check your payment information and try again or select another available payment method.
Is my payment information secure?
Payment transactions are processed through the payment services made available at checkout.
For your security, please do not send complete card numbers, security codes, or other sensitive payment credentials to us by email.
Shipping & Delivery
Where do you ship?
Available delivery destinations and shipping options are displayed during the ordering process.
Certain locations may be subject to carrier limitations, customs requirements, or other delivery restrictions.
How long does delivery take?
Delivery estimates are provided during checkout or in your order information where available.
Actual delivery times may vary due to carrier operations, public holidays, weather, customs procedures, address issues, or other circumstances outside our reasonable control.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information will generally be provided after the order has been dispatched.
Please allow some time for the carrier’s tracking system to update.
What should I do if my package is delayed?
Please check your tracking information first.
If the parcel appears to be significantly delayed or the tracking information has not updated for an extended period, contact our support team with your order number.
My tracking says delivered, but I cannot find my package. What should I do?
Please check your delivery location, mailbox, safe-place instructions, and with household members or neighbours where appropriate.
If the package remains missing, contact us so we can review the available delivery information with you.
Products & Sizing
How do I choose my size?
Please review our Size Guide and the size information provided on the individual product page.
Because garment fit can vary by design, fabric, cut, and intended silhouette, product-specific information should be considered when selecting your size.
What if I am between two sizes?
Consider the intended fit of the garment.
If you prefer a more relaxed fit, the larger size may be preferable. For a closer fit, the smaller size may be suitable depending on the design.
If you are unsure, contact us before placing your order.
Are product colours shown accurately?
We make reasonable efforts to display product colours as accurately as possible.
However, the appearance of a colour may vary slightly depending on your monitor, screen settings, browser, lighting, and other device characteristics.
Will the product look exactly like the photographs?
We aim to provide accurate product images and descriptions.
Minor differences may occur because of lighting, screen settings, photography conditions, or manufacturing variations.
Returns & Exchanges
Can I return an item?
Eligible purchases may be returned in accordance with our Returns & Exchanges Policy and applicable consumer rights.
Please review the policy before sending an item back.
How do I request a return?
Contact our customer support team with your order number and the reason for your return.
Please wait for return instructions where required before sending the item back.
Can I exchange an item for another size?
Where an exchange is available, we will try to assist with an alternative eligible size.
Because stock availability can change, an exchange cannot always be guaranteed.
What condition must returned clothing be in?
Unless otherwise permitted by applicable law, returned items should be in appropriate condition and should include original tags, packaging, and other included materials where applicable.
Items should not be unnecessarily worn, washed, altered, damaged, or otherwise reduced in value.
What if I receive a damaged or faulty product?
Please contact us as soon as possible and provide your order number together with a description of the problem.
Photographs may be requested to help us assess the issue.
We will review the matter and provide an appropriate solution in accordance with applicable law and our Returns & Exchanges Policy.
What if I receive the wrong item?
Contact us as soon as possible.
Please provide your order number and, where possible, photographs of the item received so that we can investigate and assist you.
When will I receive my refund?
Eligible refunds are processed after the relevant return or cancellation has been reviewed.
The time required for funds to appear in your account can also depend on your bank or payment provider.
Order Issues
I entered the wrong delivery address. What should I do?
Contact us immediately.
If the order has not been dispatched, we will try to update the delivery information where possible.
Once an order has been dispatched, we may be unable to change the address.
My order is missing an item. What should I do?
Please contact us with your order number and details of the missing product.
We will review the order and assist you with the next steps.
My order arrived damaged. What should I do?
Please retain the packaging and contact us promptly.
Photographs of the damaged packaging and product may help us investigate the issue with the relevant delivery provider.
Promotions
How do I use a discount code?
Enter the applicable promotional code in the designated field during checkout and make sure the discount has been applied before completing your purchase.
Why is my discount code not working?
Check that the code has been entered correctly and that it has not expired.
Some promotions may have product exclusions, minimum purchase requirements, usage limits, or other conditions.
Can I use more than one promotional code?
Promotional codes cannot necessarily be combined.
Please refer to the terms of the specific promotion for applicable conditions.
Website & Account
Do I need to create an account to shop?
If guest checkout is available, you may be able to complete your purchase without creating an account.
Certain account features may require registration.
I forgot my password. What should I do?
Use the password-reset function available on the website.
If you continue to experience problems, contact our support team for assistance.
What should I do if the website is not working properly?
Try refreshing the page or using an up-to-date browser.
If the problem continues, contact us and provide details about the issue, including the relevant page or order number if applicable.
Privacy
How is my personal information used?
We use information as necessary to provide our website and services, process orders and payments, arrange delivery, provide customer support, maintain security, and comply with legal obligations.
For more information, please review our Privacy Policy.
Can I request information about my personal data?
Depending on applicable law, you may have rights relating to your personal information.
Please contact us if you would like to make a privacy-related request.
Customer Support
How can I contact HURLEY WEAR LTD?
You can reach our customer support team using the following details:
Business Address: 76 FAGGS ROAD FELTHAM, MIDDLESEX UNITED KINGDOM TW14 0LH
When contacting us about an existing order, please include your order number whenever possible.
How quickly will you respond?
We aim to review customer enquiries and respond as promptly as reasonably possible.
Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of the request.
Related Information
For more detailed information, please refer to the relevant pages on our website:
Help Center
Size Guide
Shipping Policy
Returns & Exchanges Policy
Terms of Service
Privacy Policy
Payment Policy
Cookie Policy
Accessibility Statement
Contact Us
About HURLEY WEAR LTD
HURLEY WEAR LTD provides women’s clothing through its online store.
Our goal is to make the online shopping process straightforward by providing accessible product information, clear purchasing terms, delivery information, and customer support.
