At HURLEY WEAR LTD, we aim to make the delivery process clear and straightforward for every customer. This Shipping Policy explains how orders are prepared, dispatched, delivered, and handled when unexpected delivery issues occur.
By placing an order through our website, you acknowledge the delivery arrangements described below, subject to your statutory consumer rights.
We sell women’s clothing and related fashion products through our online store.
2. Order Processing
After an order has been successfully submitted and payment has been authorized, we begin preparing the order for dispatch.
Processing may include:
Confirming the order details;
Checking product availability;
Preparing the selected items;
Verifying the delivery information;
Packaging the order;
Arranging collection or handover to the delivery carrier.
Processing times can vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
The most relevant estimated timeframe, where provided, will be shown during checkout or in the order information.
3. Shipping Options
Available delivery methods and applicable shipping charges will be displayed during checkout based on the delivery destination and the options available at the time of purchase.
Depending on the destination, available services may differ.
Customers should review the available shipping method and total delivery charge before submitting an order.
4. Delivery Estimates
Delivery estimates depend on the destination, selected shipping service, carrier operations, and the time at which the order is dispatched.
Any delivery estimate provided during checkout is intended to give customers a reasonable indication of expected delivery timing.
Delivery estimates may be affected by circumstances such as:
Carrier delays;
Severe weather;
Public holidays;
Transportation disruption;
Customs procedures;
Incorrect address information;
High-volume periods;
Events outside our reasonable control.
Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and, in the ordinary case, within 30 days after the contract is made.
5. Shipping Confirmation
Once an order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.
Where tracking is available, tracking information may be included.
Tracking information can sometimes take time to become active after a parcel has been transferred to the carrier.
6. Tracking Your Order
If tracking is available for your selected delivery service, customers can use the tracking information provided to monitor the shipment.
Carrier tracking information may include events such as:
Shipment received;
In transit;
Arrived at a local facility;
Out for delivery;
Delivered;
Delivery attempt made.
Tracking updates are controlled by the relevant carrier and may not appear immediately.
7. Delivery Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
Before completing an order, please check:
Full name;
House or building number;
Street name;
City or town;
Postal code;
Country;
Contact details where required.
If you notice an address error after placing an order, please contact us as quickly as possible at payment@hurleywear.org.
We will try to assist before dispatch where reasonably possible.
8. Missed Deliveries
If a carrier attempts delivery while nobody is available to receive the parcel, the carrier may leave delivery instructions or make another delivery attempt depending on the service used.
Customers should follow the carrier’s instructions where available.
If a parcel is returned to us because delivery could not be completed, please contact our customer service team so that we can review the available options.
9. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, occasional delays can occur after an order has left our facility.
If your order appears to be delayed, please contact us with:
Your order number;
Name used for the order;
Delivery address;
Tracking number, if available.
We will review the available order and shipping information and assist where reasonably possible.
10. Parcel Marked as Delivered
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check:
Your delivery address;
A safe place specified for delivery;
Household members;
Building reception or concierge;
Neighbours;
Any delivery notice left by the carrier.
If the parcel remains missing, contact us at payment@hurleywear.org so we can review the situation.
11. Damaged Packages
If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If the clothing or other products inside appear damaged, contact us promptly and provide:
Order number;
Description of the damage;
Photographs of the affected product;
Photographs of the packaging where relevant.
We will review the information and determine the appropriate next steps.
12. Incorrect or Missing Items
If your order contains an incorrect item or an item appears to be missing, please contact us promptly.
Please provide your order number and details of the issue so that we can compare the information with your original order.
Where an error has occurred on our side, we will work with you toward an appropriate resolution in accordance with applicable law.
13. International Shipping
Where international delivery is available, shipping options and applicable charges will be presented during checkout.
International shipments may take longer because of:
Customs clearance;
Border procedures;
Local carrier operations;
Import requirements;
Transportation delays.
Delivery timeframes for international orders should therefore be treated as estimates unless a specific delivery commitment has been agreed.
14. Customs Duties and Import Charges
Customers receiving orders outside the United Kingdom may be responsible for customs duties, import taxes, or other charges imposed by the destination country where applicable.
Such charges are determined by the relevant authorities and may vary according to the destination, order value, product classification, and local regulations.
Customers are encouraged to check their country’s import requirements before placing an international order.
15. Failed or Refused Delivery
If a delivery cannot be completed because of an inaccurate address, refusal to accept the parcel, or another circumstance attributable to the delivery arrangements, please contact us.
We will review the circumstances and available options.
Any additional shipping arrangements may depend on the reason the original delivery could not be completed and applicable consumer rights.
16. Order Cancellation Before Dispatch
If you need to cancel an order before it has been dispatched, contact us as soon as possible.
We will make reasonable efforts to stop the shipment if the order has not yet entered the dispatch process.
If the order has already been dispatched, you may need to follow the applicable cancellation and returns procedure instead.
17. Delivery and Consumer Rights
Nothing in this Shipping Policy is intended to restrict or exclude statutory consumer protections.
Where applicable, UK consumer law provides protections concerning delivery timing and the remedies available when goods are not delivered as agreed.
For example, where the agreed delivery period is missed in circumstances covered by the relevant legislation, a consumer may have rights to require delivery within an appropriate additional period or, in certain circumstances, end the contract and obtain reimbursement.
These statutory rights operate separately from any additional customer-service arrangements described in this policy.
18. Events Outside Our Reasonable Control
Some delivery problems may arise from circumstances that we cannot reasonably control.
These may include:
Severe weather;
Natural events;
Transportation disruption;
Major carrier interruptions;
Government restrictions;
Infrastructure failures;
Widespread technical outages;
Other exceptional circumstances.
When such circumstances affect delivery, we will take reasonable steps to monitor the situation and assist customers where possible.
19. Delivery to the Customer
Responsibility for the goods during delivery is handled in accordance with applicable law.
We will not use this Shipping Policy to remove or reduce rights that consumers have under mandatory legislation.
If you believe your order has not been properly delivered or has been affected by a delivery problem, please contact us so that the matter can be reviewed.
20. Shipping Questions
If you have questions about delivery before placing an order, please contact us.
For existing orders, please include your order number so that we can locate the relevant information more efficiently.
